Enterprise IT support teams are under constant pressure to resolve incidents quickly, consistently and compliantly, often across complex estates with multiple vendors, evolving systems and strict governance requirements.
Generic AI tools and chatbots fall short because they operate outside real support workflows, rely on public data and provide advice rather than action, leaving teams to fill the gaps during live incidents. The result is slower resolutions, repeated escalations, over-reliance on senior engineers and unnecessary risk in environments where mistakes are not an option.
Introducing AGENT47
Agent47 is an enterprise IT support platform built to operate as part of your IT function, not alongside it. It supports live incidents in real time, assists IT teams during active support calls and ensures every interaction aligns with your internal systems, policies and approval processes.
Unlike generic tools, Agent47 works entirely within your organisation, connecting directly to your approved knowledge base, service management platforms and workflows. This means guidance is accurate, consistent and reflective of how your IT team actually operates, rather than generic recommendations pulled from public sources.
Introducing AGENT47
Agent47 is an enterprise IT support platform built to operate as part of your IT function, not alongside it. It supports live incidents in real time, assists IT teams during active support calls and ensures every interaction aligns with your internal systems, policies and approval processes.
Unlike generic tools, Agent47 works entirely within your organisation, connecting directly to your approved knowledge base, service management platforms and workflows. This means guidance is accurate, consistent and reflective of how your IT team actually operates, rather than generic recommendations pulled from public sources.
Why enterprises choose Agent47
Clear support during live IT calls
Agent47 surfaces relevant diagnostics, approved remediation steps and internal knowledge in real time during active calls, improving first call resolution and reducing unnecessary follow ups across teams.
Built to work alongside service desk teams
Agent47 is built to support human teams rather than replacing them, helping analysts and engineers to work much faster while being able to retain full control over issue handling and escalation.
Accurate guidance grounded in your environment
As it's configured around your applications, vendors and internal processes, Agent47 delivers practical steps that reflect your systems as they are, not how a generic model assumes they should be.
Reduced pressure on senior IT staff
By supporting first line resolution and handling repeat issues, Agent47 frees experienced engineers to focus on higher-value, specialist work.
Designed for compliance and control
Data remains within your organisation, with role-based access, auditability and alignment with GDPR, Cyber Essentials and recognised regulatory frameworks.
Keeps pace as your IT estate changes
As systems, vendors and processes evolve, Agent47 can be updated to ensure guidance remains current rather than stale.
Features
Agent47 supports IT operations as work happens, rather than sitting outside the process.
Key capabilities include:
- Real-time assistance during live support calls
- Guidance through approved troubleshooting and resolution paths
- Handling Level 1, Level 1.5 and supported Level 2 scenarios
- Assisted Human47 technical support available 24x7 within the Fusion47 app
- One-click escalation to a human engineer when required
- SLA-aware routing and escalation based on priority and policy Integrations
- Reduced manual searching during active incidents
- Vendor update and service issue tracking
- Consistent, compliant decision support under pressure
- Fewer repeat incidents through better use of existing knowledge
Integrations
Agent47 integrates directly with enterprise IT environments, including service management platforms, Microsoft environments and enterprise telephony systems.
Generic AI tools and chatbots fall short because they operate outside real support workflows, rely on public data and provide advice rather than action, leaving teams to fill the gaps during live incidents. The result is slower resolutions, repeated escalations, over-reliance on senior engineers and unnecessary risk in environments where mistakes are not an option.
Start trial
See how Agent47 supports your IT teams during real incidents, inside your existing environment.
Start your free trial today to experience enterprise IT support that operates as work happens.
Start trial
See how Agent47 supports your IT teams during real incidents, inside your existing environment.
Start your free trial today to experience enterprise IT support that operates as work happens.
